FAQ
We’re here to help!
We love helping Lincoln’s dogs and cats live long, healthy lives. The best way to do that is by helping their parents provide a lifestyle that allows it to happen. Check out some of the most frequently asked questions we encounter about Pet Central Station below, or call or stop in and ask us your questions at any time!
We sell an assortment of natural food, treats and toys for dogs and cats. We also sell supplements, grooming care items, apparel, and miscellaneous pet-related items (beds, poop bags, etc.) for dogs and cats.
Absolutely! We love meeting all of our four-legged friends! However, for the safety of all animals in the store, please keep dogs on a leash at all times except when using the self-wash tubs (there are tethers on the tubs to keep your pal secure during bath time).
In addition to meeting your pets during our regular hours, we also host numerous events throughout the year that are centered around our furry friends such as local veterinary clinics providing vaccinations. Check out our Calendar page to see what we have planned!
Pet Central Station carries many varieties of quality foods. The best food for your pet depends
on their specific health needs. Our team members are educated in understanding the nutritional
value of each of the pet foods we carry so that they can assist our customers in their pet food selection.
To get the best food for your pet, let a team member know their:
- Age
- Health concerns
- Previous food brand
- Special dietary needs or sensitivities
- The price point you are looking to stay within
From that, we can assist you in selecting a food and make more specific suggestions about feeding guidelines. Also, all of our foods come with a 45-day return policy. Should the first can/dry combination not work for your pet, you can return the unused portions (50% or more remaining) in the original packaging for a full refund.
Finally, we stress the importance of seeking a vet’s care/suggestions for any pet that has
potential medical issues before making any changes to your pet’s diet.
We welcome organizations and groups in our stores. To host an event, please email Kelly at kadonnelpcs@gmail.com with the details.
Pet Central Station is one of only a few stores in Lincoln that DOES carry Orijen.
Yes! Our standard return policy is up to 30 days for unopened, unused product. However, if 30 days have gone by since your purchase and you feel there was some defect, issue with quality, or other concern, please come in and we will do everything in our power to ensure you are 100% satisfied.
To be eligible for a return, your item must be unused and in the same condition that you
received it (in its original packaging).
To make a return, simply bring the item(s) back to the store and we’ll work with you to make it right! Perishable goods such as raw or frozen foods cannot be returned. We cannot accept returns for gift cards.
All refunds for items returned in-store are processed automatically by a credit to your original
form of payment (credit card or cash). Credits to credit cards may take 3-10 days depending on
your financial institution.
Please reach out to us for more information about available opportunities. Contact Us Here
Absolutely. We will take your credit card information over the phone and get the name of the person who will be picking up your order.
We will then bag your items and place them behind the counter until you or the person you designated can come into the store and pick up your order.